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Terms and conditions

Delivery

Our items are sent via Royal Mail.

There are two mailing options at checkout

  • Standard delivery £3.95
  • Signed for 1st class delivery £6.95

If you need your items sooner than standard delivery or have a special request pleased email hello@loopylally.com before completing payment.

For items that are not made to order, we aim to dispatch within 2 business days of receiving your order.

Made to order products will vary in completion and delivery times and may take up to 2weeks before they are dispatched.

If an item is out of stock please email us to find out if and when it will be in stock again.

 

Returns & Exchanges 

 All of our products are lovingly hand made and we hope you love your purchase. However, if for any reason you are not completely satisfied with an item please return it to us for exchange or a full refund within 14 days.

To receive a refund please contact us within 14 days from the next day after receiving your item.

Return delivery costs are the responsibility of the buyer.

We kindly ask you to return goods to us unused, in original packaging and in the condition they were received.

We cannot be held responsible for items damaged or lost in return delivery, therefore we recommend an insured and track mail service.

We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.

Please allow 1 week from when we receive your return for it to be processed.